been a really long time i blogged properly. not that those previous posts were rubbish but it has been quite some time that i sat down to type my events and thots down.
damn, i forgot what im going to type.
hmm, now i do. anyway,
1. GARFIELD II tmr! YAY.
2. buy new phone on thursday!
3. chatlet on thursday!
today was a fairly simple day. had a nice and simple dinner with grandmother and sisters. but i was irritated by some customers in the later part of the evening. there is one customer tt i have to tell you man! classic example.
in the morning, i got a msg that disgusted me totally. not convenient for me to say who and what, but yes, human greed sucks.
hurray to those facial scars that are disappearing! =)
oh i think i better type out the call by the lovely customer before i go on to blog abt my dinner. u know i got goldfish memory and at e rate that im typing now, i feel that i have forgotten most of it.
(for the sake of convenience, i wont bold my name and customer's name let's call him x)
after the proper salutations and all..
PLS NOTE THAT x TALKS IN A VERY VERY FIRECE & STERN TONE.
jo: how can i help you?
x: how long does one msg to be sent over to other party?
jo: usually immediate sir.
x: how immediate is immediate.
jo: about one to two mintues.
x: then what happens when my msg get delayed for 5 hours? is this even called msging? OH MY GOD.
jo: how do i address you? (i have to address customers by name, so this qns is important to me.)
x: let me ask you, under IDA guideline how long must u guys send the msgs?
jo: how do i address you, sir?
x: TELL ME HOW LONG, DONT BOTHER ABT MY NAME. (you dun wanna say dun say lo, as if i cant see ur details on my screen)
jo: please hold while i check for you.
*puts him on hold for merely 2 mins*
jo: thank you for holding on the line sir.
x: DONT NEED TO THANK ME. WOW U THINK U GO LIBRARY TO CHECK THE ANSWER AH? TAKE SO LONG. WHICH BOOK DID U CHECK AND WHICH SECTION DID YOU GO TO?
jo: *totally pissed* sir, i have checked for you. there is no specific timeframe stipulated by IDA. however msgs will be sent out within 24 hrs. but that is usually not the case unless there are certain technical issues involved.
x: WHAT?!!!! 24 HOURS?
jo: sir, if msgs do get delayed, i would need you to lodge a report with us so that we can check where the fault lies.
x: WHAT REPORT U WAN? NO NEED LA. WAT REPORT U TELL ME LA? I TELL YOU ALL ALSO NO USE COS UR SERVICE SUCKS. IF MSGS GET DELAYED, THEY ARE NOT CALLED MSGS ANYMORE. U TELL ME LA, WHAT IS THE FUNCTION OF SMS?
jo: to convey msgs.
x: YA PRECISELY, NOW THAT MY MSG IS DELAYED FOR 5 HRS AND U TELL ME, DOES IT STILL SERVE ITS FUCTION? WOW, I DIDNT KNOW THAT MY MSGS GOT DELAYED UNTIL MY FREN TOLD ME. CAN U IMAGINE IF I HAVE ACCIDENT AND I SEND MSG AND BY THE TIME MY FAMILY MEMBERS ARRIVE, I WOULD HAVE BEEN DEAD. (excuse me, if u are involved in an accident, you wouldnt be able to msg. even if u can, u wont do so cos u will call. noone msgs "mum, im dying soon cos my car just crashed. can u please call the ambulance? thank you.") DO U WANNA BE HELD RESPONSIBLE OR NOT. TELL ME LA, WHY THE MSGS GET DELAYED?
jo: sir, i... (i didnt even get the chance to utter a single word and he bombarded me with the following.)
x: LET ME TELL YOU, STARHUB SERVICES SUCKS. I HAVE LODEGED A COMPLAINT SINCE 2003 TILL NOW. AND YOU GUYS NEVER CHANGE. BEEN 3 YEARS BUT THIS IS STILL THE SERVICE THAT I GET. WHEN WILL U GUYS CHANGE? (then terminate the line la! i was kinda pissed at this point of time cos he kept yelling at me and he did not let me speak at all. but later on, i realised he is a very sad person cos he bottles alot of anger inside and he merely wanna release it out so i muted the phone and let him yell while i gossiped with my friend.) I ASK U TO CHECK SOMETHING ONLY AND U TAKE SO LONG TO GET BACK TO ME. U ARE AS SLOW AS THE MSG. CAN U IMAGINE UR MSG ARRVIES 5 HOURS LATE AND THIS FAULT OF STARHUB CAUSES SO MUCH TROUBLE? PLS LA, THIS IS THE 3G GENERATION ALREADY HOW CAN MSGS STILL BE SENT SO SLOW? BUCK UP LA I TELL YOU. STARHUB IN SINGAPORE WONT SURVIVE FOR LONG. U KNOW IN AMERICA, IF YOU ORDER PIZZA AND THEY DELIVER IT LATE, THE PIZZA IS URS FOR FREE YOU KNOW OR NOT (so good ah, then u stay in america lo. :P) OVER HERE, I GET NOTHING. IF MY MSGS ARE SENT LATE, I WONT GET ANT FREE SMS PLUS I HAVE TO PAY FOR THEM. WHY MUST I PAY WHEN THE SERVICE IS NOT USEFUL TO ME? U EXPLAIN TO ME. I TELL YOU, STARHUB NEED TO BE MORE FLEXIBLE AND MORE CUSTOMER ORIENTED AND PROVIDE BETTER SERIVCE. MISS AH, U USE UR BRAIN AND ASK UR COMPANY TO BUCK UP. STUPID.
*hang up*
before u guys think it is solely starhub network, i can assure you, it is more than network issues. so please do not judge like that. we have to go thru several steps of troubleshoooting before we can determine where the fault lies.
lol. i say this is a classic example because it shows how customers think that being angry and stern and fierce can get their way.
i, as a part time customer care consulant can jolly well tell you, no. :)
it is true! most of us have a long day at work and if u think by shouting at the very-tired-us and u will get ur way.. *shakes head*
besides this, i wanna say i didnt bother to argue w this customer at all because he is an angry person who holds such deep hatred and frustrations towards life, it is pointless to argue ur way out even thou u may be TOTALLY right. he is a fool and i pity him, therefore i gave him the avenue to vent his anger. perhaps he was so desperate and the hotline was the only number to dial. perhaps his gf dumped him. perhaps he lost money at gambling den. perhaps he stepped on dog shit. oh whatever man. heh.
why do i wanna argue with him when i can simply mute him and then chit chat w colleagues sitting beside me? wat a great opportunity to laze ard!
for most things in life, choose the smarter choice. i can either argue w him and get myself pissedor i can also choose to keep quiet and let the angry person get more angry cos he is simply arguing with himself. i chose the latter. heh.
hmm, a 15 min call that taught me abt choices & anger. oh ya, and to know more gossips!
my dinner!
i always thot ahma resembles chicken little. :X
these pictures are awful. but the point here is, my ahma has grown nonchalant to my camera. :(
sisters.
i just realised....
see! a good pose for advertisment. see the nike tee and the guess watch? this pose solely belongs to miss joanna yong. i reserve the copyright!
im dead beat. off to supermarket to buy my food for thurs chalet tmr.
good night everyone.
damn, i forgot what im going to type.
hmm, now i do. anyway,
1. GARFIELD II tmr! YAY.
2. buy new phone on thursday!
3. chatlet on thursday!
today was a fairly simple day. had a nice and simple dinner with grandmother and sisters. but i was irritated by some customers in the later part of the evening. there is one customer tt i have to tell you man! classic example.
in the morning, i got a msg that disgusted me totally. not convenient for me to say who and what, but yes, human greed sucks.
hurray to those facial scars that are disappearing! =)
oh i think i better type out the call by the lovely customer before i go on to blog abt my dinner. u know i got goldfish memory and at e rate that im typing now, i feel that i have forgotten most of it.
(for the sake of convenience, i wont bold my name and customer's name let's call him x)
after the proper salutations and all..
PLS NOTE THAT x TALKS IN A VERY VERY FIRECE & STERN TONE.
jo: how can i help you?
x: how long does one msg to be sent over to other party?
jo: usually immediate sir.
x: how immediate is immediate.
jo: about one to two mintues.
x: then what happens when my msg get delayed for 5 hours? is this even called msging? OH MY GOD.
jo: how do i address you? (i have to address customers by name, so this qns is important to me.)
x: let me ask you, under IDA guideline how long must u guys send the msgs?
jo: how do i address you, sir?
x: TELL ME HOW LONG, DONT BOTHER ABT MY NAME. (you dun wanna say dun say lo, as if i cant see ur details on my screen)
jo: please hold while i check for you.
*puts him on hold for merely 2 mins*
jo: thank you for holding on the line sir.
x: DONT NEED TO THANK ME. WOW U THINK U GO LIBRARY TO CHECK THE ANSWER AH? TAKE SO LONG. WHICH BOOK DID U CHECK AND WHICH SECTION DID YOU GO TO?
jo: *totally pissed* sir, i have checked for you. there is no specific timeframe stipulated by IDA. however msgs will be sent out within 24 hrs. but that is usually not the case unless there are certain technical issues involved.
x: WHAT?!!!! 24 HOURS?
jo: sir, if msgs do get delayed, i would need you to lodge a report with us so that we can check where the fault lies.
x: WHAT REPORT U WAN? NO NEED LA. WAT REPORT U TELL ME LA? I TELL YOU ALL ALSO NO USE COS UR SERVICE SUCKS. IF MSGS GET DELAYED, THEY ARE NOT CALLED MSGS ANYMORE. U TELL ME LA, WHAT IS THE FUNCTION OF SMS?
jo: to convey msgs.
x: YA PRECISELY, NOW THAT MY MSG IS DELAYED FOR 5 HRS AND U TELL ME, DOES IT STILL SERVE ITS FUCTION? WOW, I DIDNT KNOW THAT MY MSGS GOT DELAYED UNTIL MY FREN TOLD ME. CAN U IMAGINE IF I HAVE ACCIDENT AND I SEND MSG AND BY THE TIME MY FAMILY MEMBERS ARRIVE, I WOULD HAVE BEEN DEAD. (excuse me, if u are involved in an accident, you wouldnt be able to msg. even if u can, u wont do so cos u will call. noone msgs "mum, im dying soon cos my car just crashed. can u please call the ambulance? thank you.") DO U WANNA BE HELD RESPONSIBLE OR NOT. TELL ME LA, WHY THE MSGS GET DELAYED?
jo: sir, i... (i didnt even get the chance to utter a single word and he bombarded me with the following.)
x: LET ME TELL YOU, STARHUB SERVICES SUCKS. I HAVE LODEGED A COMPLAINT SINCE 2003 TILL NOW. AND YOU GUYS NEVER CHANGE. BEEN 3 YEARS BUT THIS IS STILL THE SERVICE THAT I GET. WHEN WILL U GUYS CHANGE? (then terminate the line la! i was kinda pissed at this point of time cos he kept yelling at me and he did not let me speak at all. but later on, i realised he is a very sad person cos he bottles alot of anger inside and he merely wanna release it out so i muted the phone and let him yell while i gossiped with my friend.) I ASK U TO CHECK SOMETHING ONLY AND U TAKE SO LONG TO GET BACK TO ME. U ARE AS SLOW AS THE MSG. CAN U IMAGINE UR MSG ARRVIES 5 HOURS LATE AND THIS FAULT OF STARHUB CAUSES SO MUCH TROUBLE? PLS LA, THIS IS THE 3G GENERATION ALREADY HOW CAN MSGS STILL BE SENT SO SLOW? BUCK UP LA I TELL YOU. STARHUB IN SINGAPORE WONT SURVIVE FOR LONG. U KNOW IN AMERICA, IF YOU ORDER PIZZA AND THEY DELIVER IT LATE, THE PIZZA IS URS FOR FREE YOU KNOW OR NOT (so good ah, then u stay in america lo. :P) OVER HERE, I GET NOTHING. IF MY MSGS ARE SENT LATE, I WONT GET ANT FREE SMS PLUS I HAVE TO PAY FOR THEM. WHY MUST I PAY WHEN THE SERVICE IS NOT USEFUL TO ME? U EXPLAIN TO ME. I TELL YOU, STARHUB NEED TO BE MORE FLEXIBLE AND MORE CUSTOMER ORIENTED AND PROVIDE BETTER SERIVCE. MISS AH, U USE UR BRAIN AND ASK UR COMPANY TO BUCK UP. STUPID.
*hang up*
before u guys think it is solely starhub network, i can assure you, it is more than network issues. so please do not judge like that. we have to go thru several steps of troubleshoooting before we can determine where the fault lies.
lol. i say this is a classic example because it shows how customers think that being angry and stern and fierce can get their way.
i, as a part time customer care consulant can jolly well tell you, no. :)
it is true! most of us have a long day at work and if u think by shouting at the very-tired-us and u will get ur way.. *shakes head*
besides this, i wanna say i didnt bother to argue w this customer at all because he is an angry person who holds such deep hatred and frustrations towards life, it is pointless to argue ur way out even thou u may be TOTALLY right. he is a fool and i pity him, therefore i gave him the avenue to vent his anger. perhaps he was so desperate and the hotline was the only number to dial. perhaps his gf dumped him. perhaps he lost money at gambling den. perhaps he stepped on dog shit. oh whatever man. heh.
why do i wanna argue with him when i can simply mute him and then chit chat w colleagues sitting beside me? wat a great opportunity to laze ard!
for most things in life, choose the smarter choice. i can either argue w him and get myself pissedor i can also choose to keep quiet and let the angry person get more angry cos he is simply arguing with himself. i chose the latter. heh.
hmm, a 15 min call that taught me abt choices & anger. oh ya, and to know more gossips!
my dinner!
i always thot ahma resembles chicken little. :X
sisters.
call me cute! quick.
i just realised....
see! a good pose for advertisment. see the nike tee and the guess watch? this pose solely belongs to miss joanna yong. i reserve the copyright!
im dead beat. off to supermarket to buy my food for thurs chalet tmr.
good night everyone.
posted by Jo | 1:16 AM
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